We are on a dedicated mission to protect our environment and ensure a resilient water supply for the future. While every drop counts at home, we know that non-household customers - from local shops and schools to larger commercial sites - play a vital role in our wider water-saving mission.
Reducing your water footprint isn't just good for the planet; it’s a smart move for your bottom line. Our visits are quick, professional, and designed to cause minimal disruption to your daily operations. By participating in this free initiative, our experts will help you:
- Optimise your infrastructure: We will assess your current fittings and provide professional recommendations to improve site-wide efficiency.
- Install efficient tools: Where appropriate, we will fit water-saving devices during the visit - all for free.
- Prevent waste: Our team will check for minor leaks and carry out basic on-the-spot repairs, preventing small drips from turning into big expenses.
- Showcase your sustainability credentials: Demonstrate your commitment to the environment by reducing your commercial water consumption.
To arrange your free visit, please fill in your details below and we'll be in touch.
FAQs
Our non-household water saving visits are designed to identify practical and measurable ways to cut water use. Many sites experience challenges such as hidden leaks and outdated water systems, which lead to higher than necessary bills. A tailored efficiency visit helps your business save money, reduce water waste, and lower energy costs.
In the UK, all eligible businesses, charities, and public sector organisations, regardless of the amount of water they use, can choose their retail provider. We operate as a wholesaler in this market. Because of this, we require approval from your Water Retailer before undertaking any water efficiency services on-site.
At the moment, we are only offering this service to schools and other high-water users in our supply area.
Yes. We work closely with retailers to support efficiency initiatives. Retailers are informed and consulted before any business customers are proactively contacted.
We work closely with retailers to help businesses use water more efficiently. Our engagement policy outlines how we collaborate with retailers to share insights, support water-saving initiatives, and provide tailored services. Contact your retailer directly to find out what support is available. You can read our full policy here(opens in a new tab).
The visit will be carried out by a certified third-party specialist in water efficiency, working directly on behalf of South East Water.
A typical visit can take up to one day, during which assessments and fixes are completed simultaneously. Our teams are highly experienced and work efficiently. The visit will not cause any interruptions to your day-to-day water supply or business activities. If a complex issue requires a temporary supply interruption later on, we will schedule this out of hours at a time suitable for you.
Unless advised otherwise by your site manager, our contractors may install compatible, high-quality water-saving devices. These typically include:
- Tap inserts
- Water-efficient shower heads
- Flush saving devices
- Urinal control systems
The visits are free of charge for businesses and other non-households. Larger or more complex infrastructure projects will be reviewed individually with the site and retailer.
To help your business maintain long-term savings, we provide a post-visit summary report which covers:
- Key findings and identified anomalies
- Potential cost and water savings
- Support data for internal corporate reporting
- Follow-up messaging to engage your staff
Ongoing and future maintenance of any installed devices remains the responsibility of the business site. Our technicians will provide tailored recommendations to prolong the lifespan of the fittings in line with L8 approved codes of practice.
- Looking for more business tips? You can find practical tips, and tailored advice on our website(opens in a new tab).
- Interested in Smart Metering? We are actively upgrading technology across our network. Keep up to date with developments here(opens in a new tab).
- Want to support your employees at home? Help your staff save on their home energy and water bills. They can check eligibility for free home visits and order free household water-saving devices here(opens in a new tab).
If you have any questions about your bill, please direct them to your Water Retailer. If you don’t know who your Retailer is, you can find out by checking your latest bill.
If you have any questions about your water supply, please contact us here(opens in a new tab).